FAQs

SHIPPING INFORMATION

What Shipping Methods Are Available?

MudbuM Supply Shack orders are sent via USPS or FedEx.

How Much Does Shipping Cost?

MudbuM Supply Shack offers flat rate shipping dependent on shipping zones of the shipping address zip code. There are some exceptions based on shipping classes for larger products. The shipping zones and shipping classes can be found at our Policy page.

Do You Ship Internationally?

No. MudbuM Supply Shack only offers online sales and shipping to the lower 48 states only.

How Long Will It Take To Get My Package?

Package delivery times vary depending on geographic location. All orders are fulfilled the same day it is received if during our normal business hours. For orders received outside of normal business hours, the order is fulfilled the next business day.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

Square works with any US-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo. The following card types are accepted:

  • Credit
  • Corporate
  • Debit (processed like credit)
  • Prepaid
  • Rewards

Square Credit Cards Accepted

Is Buying On-Line Safe?

MudbuM Supply Shack takes every effort to safeguard your transaction and information. MudbuM Supply Shack uses the latest and leading industry security standards to protect your credit card transaction just like your bank. We do not store or save your credit card information nor sell your information to any third party. Before you type your card details into any website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for ‘secure’).

SSL

ORDERS & RETURNS

How Do I Place An Order?

Online ordering has never been easier. Add a product to your cart and choose the Checkout option.

Do I Need An Account To Place An Order?

No. Guest checkout is enabled on our website.

Who Should I Contact If I Have Any Queries?

You can use our contact form or call us directly at (515) 850-1108.

How Can I Cancel Or Change My Order?

If you need to change or cancel an order please call us during normal business hours at (515) 850-1108 or use our Contact form.

How Do I Track My Order?

Tracking information will be included in the notification email that is sent to you once your order has shipped. You can also track your order from the website here.

How Can I Return A Product?

If you need to return a product please call us during normal business hours at (515) 850-1108 or use our Contact form.