Website Support

Common Browser Issues

The following information may help you troubleshoot some of the more common browser-related problems that you may encounter while browsing and shopping inside of

Make Sure That Cookies From Third Parties Are Allowed

Third party cookies are allowed by default on all supported browsers. If you experience problems with items disappearing from your cart, please check your browser settings to make sure you allow third party cookies. For more information on enabling cookies, please select your current web browser:

Internet History and Cache

Your Internet browser keeps a record of all the websites you visit in its History. Your Internet cache acts as a roadmap for all the websites you visit by storing copies of these sites locally on your computer. Because this site information is stored locally, websites load faster.

Sometimes, but not often, this stored data can create problems for users. If you are experiencing performance errors or are unable to view certain web content, try clearing your Internet history and/or cache. For more information on clearing your Internet history and cache, please select your current web browser:

Make Sure That JavaScript Is Enabled In The Browser

JavaScript is enabled by default in all supported browsers. JavaScript is a type of programming language used to provide immediate feedback to users via the browser. Much of the Blackboard system relies on JavaScript to generate interactive web pages. For more information on enabling JavaScript on your machine, please select your current web browser:

Still experiencing issues after performing the above three steps? Please scroll down to complete an online website support request form.